Frequently Asked Questions on PTC Play

1> How PTC Play will be charged?
PTC PLAY is a monthly subscription service that will charge you every month on the date you signed up. If your billing date is scheduled for a date that does not occur in a given month, you’ll be billed on the last day of that month instead. Monthly charges are billed at the beginning of your billing cycle and may take a few days after the billing date to appear on your account.

2> On a free trial?
There is no Free trial on PTC Play however, Free user can access only Show/Event Promos.

3> Want to view your next billing date?
Recent purchases or charge or credit history, can be found in the Billing Details section of your Account.

4> How much does PTC PLAY cost?
We have a variety of plans to fit your life. Please visit here to get the country wise per month plan.

5> How can I pay for PTC PLAY?
Android user can pay through Google Play Store and IOS users can pay through iTunes.

6> Can I pay for PTC PLAY with cash?
No. We currently don’t accept cash as a payment option for your monthly PTC PLAY subscription.

7> Why do I see a additional charge on my card when I pay for any subscription on PTC Play?
PTC Play does not charge anything other than the amount specified in the plan that you opted to subscribe with. If anything other than PTC Play charge is deducted then you should check with respective payment gateway like Android user can check with Google Store play support or IOS user can check with Apple iTunes Support.

8> Are there any additional fees associated with the monthly PTC PLAY charge?
PTC PLAY only charges the monthly subscription fee, which may or may not include local tax depending on your location. Some financial institutions add additional transaction fees for foreign transactions. These fees are charged by your bank, so if you have questions, please contact your financial institution.

9> Why am I seeing a message that there’s a problem with my payment method?
PTC PLAY was unable to collect a payment because the card issuer or financial institution rejected the monthly charge. To resolve the issue, Android user can check with Google Store play support or IOS user can check with Apple iTunes Support. If you’re still having trouble updating your account with new payment information, you may reach out to your card issuer or financial institution to ensure the payment information is up to date and supports e-commerce transactions.

10> How do I update my payment information?
You need to Sign in to android account or Apple iTunes account to update the payment information.

11> How do I see my PTC PLAY billing history or monthly invoice?
If you would like to see your billing history, click on Billing Details from your Account page. You can also select individual dates to see that month’s invoice.

12> Why am I seeing multiple charges on my statement?
We will only charge you once a month for a PTC PLAY subscription. If you see more charges than you expected, you may be seeing a temporary authorization. We will send an authorization whenever you open a new account or update your payment information. If you did not recently open an account or update your payment information, check your statements for previous unexpected charges. If you have verified with your financial institution that they are actual charges, please click on Contact us for support so we can help you investigate.

13> How do I change my billing date?
To change your billing date, you’ll need to cancel your account and restart it on the date you’d like to be billed on.
If you cancel in the middle of your billing cycle, the cancellation will not fully complete until the end of that billing cycle, and you will be unable to restart your account until after that time. If your account is on a hold, your cancellation will be effective immediately, and you can restart your account at any time.

14> Can I transfer my renaming amount to someone if i choose to unsubscribe the PTC Play?
No, you can’t. PTC Play does not allow to transfer amount from one account to another.

15> What should i do if Google inapp shows Bank Not Eligible or payment is not accepted?
If your payment method is declined in the App Store or iTunes Store. Then you may follow following steps:
i> Try to pay with a different payment method
If there’s a problem with one payment method you can try paying with a different one.

  • On your Android phone or tablet, open the Google Play Store app Google Play.
  • Go back to the item you want to buy & tap the price.
  • Next to the current payment method tap the Down arrow Down Arrow and then Payment methods.
  • Choose a different payment method or add a new one.
  • Follow the onscreen instructions to complete your purchase.

ii> Fix credit and debit card errors
There may be a problem with your credit or debit card if you see one of the following error messages:

  • “Unable to process payment: low card balance”
  • “Unable to complete transaction. Please use another form of payment”
  • “Your transaction cannot be completed”
  • “Unable to complete transaction: expired card”
  • “Correct this card info or try another card”

To fix these errors, try the following steps:
Make sure your card & address information is up to date
Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:
Remove or update expired cards
Expired cards cause payments to be declined. To update expired cards:

  • Sign in to https://pay.google.com with your Google Account.
  • Find the payment method you are trying to use for the purchase.
  • Check the expiration date of the payment methods listed.
  • Remove or update any expired payment methods.

iii> Check that your card address matches the address in Google Payments
If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address.

  • Sign in to https://pay.google.com with your Google Account.
  • Find the payment method you are trying to use for the purchase.
  • Click Edit.
  • Check that the address listed matches the billing address of your card.
  • If needed, update the address.

16> What should i do if Apple itunes shows Bank Not Eligible or payment is not accepted?
If your payment method is declined in the App Store or iTunes Store. Then you may follow following steps:
i> Change your billing information to pay an unpaid balance.
If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages:1

  • “There is a billing problem with a previous purchase. Please edit your billing info to correct the problem.”
  • “There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved.”

If your financial institution declines a charge or there’s an issue with your payment method, your order will become unpaid. You won’t be able to make other purchases or update apps, including free apps, until you update your billing information to pay any unpaid bills.
ii> Use a different payment method
You can change your billing information in Settings on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC. Use a valid payment method in your country or region with money available on it. You can’t select None when you have an unpaid balance or payment due.
After you update your billing information, the App Store or iTunes Store automatically attempts to charge any outstanding orders to your updated payment method.
You might also be able to use the same payment method as before if you need only to update your billing address, expiration date, or other card info. If you’re outside of the United States, you might also need to contact your financial institution to allow international purchases.
iii> Find an unpaid bill
On your iOS device: Go to Settings > [your name] > iTunes & App Store, then tap your Apple ID. Tap View Apple ID and sign in with your Apple ID, then tap Purchase History. (You can also view your purchase history in the App Store or iTunes Store.)
Find the unpaid purchase, which is likely at the top of the list, and tap it, then change your payment method.
You must pay for any unpaid purchases or subscriptions before requesting a refund.